Bespoke Recruitment

Reservations Specialist – Luxury Travel

Job Ref: RS/REA/01

Position Overview:

As the Reservations Specialist, you will play a pivotal role in curating unforgettable experiences for guests. With a deep understanding of the region’s luxury properties and a minimum of four years of experience catering to high-net-worth clients, you will be responsible for ensuring that every aspect of the clients’ travel arrangements exceeds their expectations. This is an exciting opportunity to join an innovative company at a time of growth and diversification.

Key Responsibilities:

  • Utilise your in-depth knowledge of luxury properties to recommend and book accommodations, activities and experiences that align with clients’ preferences and interests.
  • Engage with predominantly high-net-worth overseas and domestic travelers understanding their backgrounds, preferences, likes and dislikes, to tailor bespoke itineraries that cater to their unique requirements.
  • Communicate effectively with clients via written correspondence, phone calls, and in-person interactions, providing personalised recommendations and addressing any inquiries or concerns promptly and professionally.
  • Coordinate with various stakeholders including hotels, tour operators, and transport providers to ensure seamless execution of clients’ itineraries.
  • Demonstrate exceptional organisational skills and the ability to manage multiple reservations simultaneously, while maintaining a high level of accuracy and attention-to- to detail.
  • Maintain a polished and professional appearance at all times, representing the brand with integrity and sophistication.
  • Develop and nurture strong relationships with clients, anticipating their needs and preferences to provide personalised service that exceeds their expectations.
  • Stay informed about industry trends, new luxury properties and local attractions to continuously enhance the company’s offerings and provide exceptional service to clients.


  • Minimum of four years’ experience in luxury travel, with a strong focus on serving an international clientele.
  • In-depth knowledge of luxury properties and attractions in Kenya, particularly those appealing to high-net-worth guests
  • Excellent existing relationships with high-end accommodation providers, and the desire and ability to build effective new partnerships.
  • Awareness of all types of holiday accommodation – from high-end safari camps and lodges to luxury beach villas, private holiday homes, boutique hotels and other unique & special places to stay.
  • Excellent written and spoken English, with the ability to articulate ideas clearly and concisely.
  • Strong interpersonal skills and the ability to build rapport with clients, demonstrating empathy and understanding, tact, confidence and persuasiveness
  • Exceptional organisational and time management skills, with the ability to prioritise tasks effectively in a fast-paced environment.
  • Proven ability to work dynamically and collaboratively as part of a small team and also independently, demonstrating initiative and resourcefulness.
  • Awareness of the commercial, financial and marketing aspects of the business
  • Familiarity with reservation systems and tour operations software.
  • Proficiency in transportation logistics, along with expertise in CRM software.
  • Digital marketing skills and a strong focus on customer safety and satisfaction
  • Bachelor’s degree in Hospitality Management, Tourism, or a related field is advantageous.


  • Competitive salary commensurate with experience.
  • Comprehensive health and wellness benefits package.
  • Opportunities for professional development
  • Travel perks and discounts on luxury accommodations and experiences.
  • Dynamic and inclusive work environment with opportunities to collaborate with a small but influential team of travel professionals.

This role is based in Langata, Nairobi.


An attractive salary is on offer dependent on skills, qualifications and experience.

To apply, follow the ,quoting the Job Reference in the subject header of your mail.