Responsibilities

Reporting to the Head of Restaurant Operations, the Multi-Unit Restaurant Manager plays an essential role in overseeing the operations of multiple restaurant locations, ensuring each meets the brand’s standards for quality, service, and profitability. This position involves a blend of strategic planning and on-the-ground leadership, with responsibilities that include guiding restaurant managers, coordinating with marketing and finance teams, and implementing policies that enhance customer satisfaction and operational efficiency. By maintaining a consistent brand experience across all locations and fostering a positive work environment, the Multi-Unit Restaurant Manager contributes to the sustained growth and success of the restaurant chain, making it a rewarding career for those with a passion for the hospitality industry

The responsibilities and essential job functions include but are not limited to the following:

• Oversee daily operations across multiple restaurant locations to ensure each meets the company’s standards for quality, service, and cleanliness.
• Develop and implement strategies for sales growth and profitability enhancement within each restaurant.
• Recruit, hire, train, and mentor restaurant managers and staff, ensuring a high level of team performance and customer service.
• Monitor financial performance, including revenue, expenses, and budgeting, for each location to achieve financial targets.
• Coordinate with the marketing function to implement promotional activities and events that drive customer traffic and sales.
• Ensure compliance with all health, safety, and sanitation regulations across all locations to protect customers and staff.
• Analyse customer feedback and dining experiences to identify areas for improvement or innovation within the restaurant offerings or service.

Personality

• An individual with high emotional intelligence, tactful and inspiring.
• Possess a professional disposition.
• Service focused personality is essential and previous leadership experience is mandatory.

Aptitude

• Proven ability to build and maintain good and strategic relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.
• A willingness to adapt in an ever-changing business landscape.

Experience

• At least 10 years’ experience in F&B Operations, 5 of which have been in a leadership position.
• Quick service restaurant experience with an international brand is mandatory.

Qualifications

• Degree/Diploma in Hotel Management from a reputable institution.

Remuneration

An attractive salary is on offer dependent on skills, qualifications and experience.

To apply, follow the https://by-appointment-africa.breezy.hr/p/071af574d55f-multi-unit-restaurant-manager ,quoting the Job Reference in the subject header of your mail.