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"Our client, who owns a lodge situated on the border of the Nairobi National Park, is looking for a Marketing Executive to handle all of the company’s marketing activities and will also assist in marketing the lodge and increase among others corporate event bookings."

Marketing Executive

Director of Operations

Job Ref:

Our client is a start-up business who run a digital platform seeking to improve healthcare for everyone by using technology to improve decision-making processes and patient treatment.

They are looking for a Director of Operations who will oversee general operations of the company across the country.

The incumbent will be based in their Nairobi office.

Principle Responsibilities


  • Management of the entire operations team across the country, which comprises Project Managers, Supply Chain and IT teams.
  • Establishment of a culture of learning & responsibility across all teams.
  • Active participation in the delivery of the organisation’s strategic plan and contract requirements.
  • Ensure that operational costs in each facility are managed efficiently whilst coming up with cost saving measures that do not hinder the quality of service provided.
  • Give clear direction and support to facility managers in-charge of the company systems and hardware and expect accountability from them.
  • Oversee the management of system maintenance schedule plans for all the facilities and manage any system downtime speedily and effectively.
  • In conjunction with the Finance department, prepare budgets and ensure that the facilities are working within those budgets, monitoring each facility’s performance and achievements closely.
  • Preparation of monthly reports on each facility showing their overall performance for use by upper management in decision-making.
  • Regular visits to all facilities to ensure compliance and improvement of the company policies.
  • Ensure compliance with all government regulations and licences that pertain to business operations, health, safety and labour requirements of the facilities.
  • Devise and establish policies and systems to support the implementation of strategies set by upper management.
  • Build relationships with key stakeholders to ensure running of cost-efficient contracts and client service satisfaction across the board.
  • Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors.

 Information Technology

  • Oversight of all IT operations and management of infrastructure.
  • Develop, implement and evaluate IT projects in line with organisational objectives.
  • Liaise with other departments, determining and addressing their IT needs and requirements.
  • Ensure the maintenance of current projects and technology systems.
  • Identify vulnerabilities, the need for upgrades, and opportunities for improvement.
  • Propose strategic solutions and recommend new systems and software.
  • Prepare financial budgets and performance reports.
  • Build and maintain relationships with external advisors and vendors.
  • Ensure reported issues are resolved in a timely manner.

Supply Chain Management

  • Create and review opportunities to implement best practice purchasing policies, processes and procedures to aid and improve business performance and deliver best value and business savings.
  • Evaluate the challenges faced by the business and take action to mitigate risks as they arise.
  • Ensure purchasing policy, guidelines and any associated documents are in place and updated when required.
  • Develop creative and innovative procurement processes (e Procurement)
  • Provide management reports and key performance data and monitor cost savings
  • Manage relationships with suppliers and select and develop new suppliers
  • Negotiate and manage contract terms with suppliers to ensure value for money, quality standards and delivery terms with technical and operational input from stakeholders and colleagues
  • Review and negotiate existing agreements to optimise commercial terms
  • Assess tenders from potential suppliers
  • Work with suppliers and have a process in place to measure effective performance, quality and compliance. Measure against KPI criteria if these exist
  • Ensure professional and consistent supplier management is applied across the supply base in line with the purchasing policy
  • Collaborate with all teams for alignment with their procurement schedules.
  • Identify process bottlenecks and implement solutions in a timely manner
  • Work with Finance and Sales to determine best vendors and suppliers

Required Experience, Knowledge and Qualifications

  • Excellent attention to detail with a natural ability to juggle many moving parts, without dropping a ball.
  • Excellent team leadership and management skills, with a bias for action and getting things done
  • An entrepreneurial mindset, with a strong judgment and understanding of how a business operates coupled with strong problem-solving abilities.
  • Good financial understanding and effective decision-making processes would be an added advantage.
  • The ability to recruit exceptional staff and manage performance
  • Excellent communication and inter-personal skills
  • Familiarity with sourcing and vendor management
  • Interest in market dynamics along with a keen business sense
  • Ability to gather and analyse data and to work with figures
  • Solid judgment with ability to make good decisions
  • Strong leadership capabilities
  • A degree in Business Management, Computer Science, Operations Management or similar field related qualification.
  • Project Management/Six-sigma/Kaizen experience useful
  • Certifications in relevant ICT disciplines useful.
  • Experience in healthcare and/or technology desirable but not required


An attractive salary is on offer dependent on skills, qualifications and experience.

To apply, follow the link below, quote the Job Reference in the subject header of your mail.

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