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"Our client, DPO Group is the leading online payment company across the continent who serves the travel, tourism and hospitality sector (with more sectors in the pipeline). They are leaders in technology, innovation, responsibility and leadership. Their company culture is modern and inspired. They are purveyors of advancing technology.

They are looking for a Head of Operations. S/he will manage DPO’s Operations Division and its sub divisions and departments: The Customer Care, Risk, Fraud Prevention and Systems."

Head of Operations


Job Ref: MBA/HRA/1

Our client is in the manufacturing industry geared towards provision of motor vehicle parts.

They are looking for a Human Resource and Administration manager will be responsible for the effective and consistent coordination and implementation of HR processes, functions and procedures; in addition to providing guidance and strategic leadership in the administration of Human Resource for a rapidly growing manufacturing concern.

The incumbent will be based in Nairobi, Kenya

Main Duties and Responsibilities include;

  • Receiving products from the factory and ensure proper arrangement and storage.
  • Understand and implement initiatives under the strategic plan, which enhance the HR function of the organization.
  • Develop and foster a value based, innovative and engaged culture that respects diversity; ensuring productivity, efficiencies and safety of all employees.
  • Identify, develop, and utilize ICT tools and processes to ensure a culture that embraces automation through innovation, and enhance learning-based organization with a continuous improvement process methodology.
  • Direct the application of Human Resource policies, processes, programs, practices and procedures throughout the organization.
  • Identify resource gaps, organize and execute the Human Resource planning and recruitment process, resulting in matched skills to right jobs, ensuring an efficient and cost-effective inflow of quality people to support the business.
  • Draw and retain a succession plan for all key positions from a pool of talent to meet the organization current and future human resource needs. Identify, plan and implement relevant training and development for the team.
  • Constantly review the performance management framework/process, ensuring the appraisal system is relevant and measurable for all levels within the organization.
  • Continuously drive efficiency improvement initiatives to support the culture of Get it right – the first time, ensuring high levels of output in a cost-effective way and quality competitive.
  • Nurture the well-being of our employees and support the Head of departments whilst providing a pro-active approach to service delivery for operational efficiencies and effectiveness.
  • Coordinate and lead the employee engagement survey process, build an action plan to address areas of concerns, and implement such plans within the organization.
  • Manage and monitor all outsourced services which include transport of staff, raw materials and finished products, staff meals, security, cleaning services and other areas within your jurisdiction.
  • Oversee industrial relations to minimize risk of the company, build positive rapport with related union/representatives and represent employees to foster a collaborative working environment.
  • Maintain knowledge of legal requirements and government reporting regulations affecting human resource functions, advising management and necessary.Ensure all company policies, procedures, and reporting are in compliance.
  • Champion strong retention of high performers and conduct exit interviews to determine reasons behind separations.

Qualifications, Experience and Skills

  • Bachelor’s degree (B.A.) with a major in Human Resources Management or Industrial/Labour Relations is preferred.
  • HR professional membership and certification; IHRM practicing certificate is an added advantage.
  • A minimum of 7 to 10 years Human Resources experience in the manufacturing industry is paramount.
  • Experience in CBA and Labour relations.
  • In-depth knowledge of Labour Laws and HR best practice.
  • A strategic thinker, able to develop long term strategies for the people in the business.
  • High levels of personal confidence.
  • Excellent communication skills.
  • Excellent active listening, negotiation and presentation skills.
  • Good problem-solving and conflict-resolution skills.
  • Competent in building and effectively managing interpersonal relationships at all levels of the company.
  • Knowledgeable in environmental, safety and health practices.
  • Knowledge of ISO and Kaizen an added advantage.


An attractive salary is on offer dependent on skills, qualifications and experience.

 All documentation is to be emailed to, quoting the Job Reference in the subject header of your mail.

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