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"Our client is a world-leading wildlife protection, research and conservation organisation devoted to securing a future for animals.
They are looking for a dynamic Personal Assistant to be responsible for effective management of all aspects of the CEO’s Office in a mature and professional manner.
You will be part of a small, focused team based in Nairobi with field stations in Samburu and Tsavo."

Personal Assistant
ES/PA/2

Campaign Operations Manager

Job Ref: PD/COM/15

This is your chance to join the FinTech revolution across Africa and join Direct Pay Online! They are one of the leading online payments companies across the continent with over 2,500 customers serving the travel, tourism and hospitality sectors.

This is a mid-level management contract position for 7 months to act as Campaign Operations Manager, reporting to the Campaign Director & Group Head of Sale. Based from their Head Office in Kenya, you will be selling their online payment services to customers in the Travel, Airline and e-commerce sectors. 

Key Competencies

  • Immediate report line to the Campaign Director
  • Oversees the day to day planning, execution and mobility of the field sales force & in-house administration team
  • Enforces targets and daily service delivery across campaign locations
  • Coordinates full sales team training and ensures full compliance with training targets including ‘live test’ measurement
  • Strong reporting skills (both verbal and written)
  • Numerate and articulate with the ability to manage and motivate field sales teams
  • Fluent in Ki-Swahili and English
  • Excellent face-to-face presentation skills
  • Trustworthy, enthusiastic and persuasive in nature
  • Excellent time-management skills and the ability to ensure teams meet all deadlines & targets
  • The ability to work under pressure
    CORE SKILLS
  • Minimum 3 years’ experience as a team leader (some team management experience)
  • Competency with Office Systems: Email, Excel, Powerpoint
  • Experience with a CRM system including report analysis
  • Experience in the Banking or Fintech sector would be an advantage
  • A proven people person with the ability to plan, manage and executive a field sales campaign
  • Extremely detail orientated
  • Able to work calmly and efficiently under extreme pressure

Job Responsibilities

  • To achieve key targets and metrics during the contract period
  • To compile daily, weekly & monthly reports for the Campaign Director & other audiences (senior management team, campaign partners)
  • To implement the company sales procedures & deliver agreed Service Levels to internal & external customers
  • To represent DPO’s core values to all audiences: Responsibility, Leadership, Innovation

Main Tasks

  • PROCEDURES: Liaise with Operations (Customer Support, Training & Operations) to ensure a comprehensive training program to deliver Service Level Agreements between departments
  • Oversee the Sales Training Program – manage and measure individual performance & report on the same
  • Design & supervise the Sales Matrix & Team Deployments (time management, geo-location, briefing & de-briefs)
  • Ensure Campaign Sales Procedures and Process Flow are fully aligned with all DPO Group  procedures (General Sales, Operations and Finance)
  • Supervise the Enabling Team representatives on a daily basis to ensure compliance with the campaign KYC procedures (due diligence)
  • Liaise with the Operations Team (Risk, Ops, Customer Support) to ensure timely onboarding and account activation to support the field teams
  • LEADS: Oversee leads generation from Marketing, Sales Admin & on-site leads generation to maintain the CRM tracking & reporting
  • Monitor field sales action on leads & measure conversions
  • Compile & present weekly reports with graphs (performance analysis)
  • Liaise with Marketing Team to ensure coordination of marketing & sales campaigns and lead generation

Remuneration/Benefits

  • An attractive salary is on offer dependent on skills, qualifications and experience
  • Sales bonus based on performance will be provided
  • Medical cover will be provided

PLEASE NOTE THAT THIS POSITION IS OPEN TO KENYA CITIZENS ONLY.

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