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Archive for the ‘ Management ’ Category

Back of House Manager, 6 tent luxury camp, Tanzania Job Ref: AT/BHM/10

Friday, October 15th, 2010

Position:

Reports to:

Back of House Manager

Manager/Field Operations Manager

Responsibilities and Duties:

As Back of House Manager your main responsibilities and duties will be:
• To ensure all guests receive an experience which is compliant with our service
offering.
• To ensure all staff are motivated and follow the company ethics.
• Ensure back of house service levels are maintained at a stable high standard.
• Ensure that all guiding activities are of a high standard.
• To maintain strong cooperation and communication with all assistant managers and
heads of department.
• To maintain and improve cost effective operations.
• General safety and protection of all guests, staff, property and equipment.
• To ensure safety procedures are in place for guests both in the property and when
participating in activities, excursions and transfers.
• Ensure that all short and long term preventative maintenance is done on a regular
basis.
• To manage all company assets in such a manner as to limit any potential losses to
the company.
• Keep the Field Operations Manager informed of all relevant information
• To work with the Manager/Assistant Manager, to ensure the smooth running of the
property.
• Train up walking guides to the best of their ability. (this is only applicable to Back of
House Managers who are trained also in guide walking).

The specific responsibilities and duties of the Back of House Manager are defined as follows:

Daily Tasks
§ Organise the team and ensure priorities are performed for Back of House
§ Communicate with guests and ensure their visit is a true experience in accordance
with our service offering.
§ To meet all guests on arrival at the camp and host them
§ Ensure that all short and long term preventative maintenance is done on a regular
basis.
§ Supervise the team to ensure that they perform their duties properly and
professionally and perform checks on a daily basis on any ongoing maintenance that
is being done and on completion of the job.
§ Ensure that guest facilities and back of house facilities are up to standard at all
times.
§ Facilitate all offered activities and requests and ensure that they are done with the
upmost standard as per the service offering.
§ Ensure that all vehicles are maintained to a high standard, preventative
maintenance is key element to this part of the job.

Deal with guest complaints immediately and report them to the Manager.
Undertake any reasonable assignments requested by Field Operations Management.
Maintain staff discipline and motivation.
Ensure all furniture, fixtures, equipment and related equipment is properly
maintained.
Training of walking guides, increasing their knowledge and ensuring that they learn
to walk safely but do great walks. (this is only applicable to a back of house manager
who is a trained walking guide).

To provide cover as necessary when the Manager/Assistant Manager is
absent or on leave

Behaviour
§ You are to act as a leader to all departments and members of staff.
§ You will be responsible for the well-being of all staff in your team.
§ Your appearance and behavior is to be that of a senior manager representing the
Asilia Group in all your work activities.

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of
yourself embedded in the top right hand corner of the C.V. Please do not attach any
scanned certificates/documents.

Attach an application letter on why you feel your experience, skills and qualifications
would suit this position, ensuring you insert your salary expectation at the bottom of
your letter.

Ensure you quote the job reference in the subject header and your name.

Please send all documentation via the contact form below

Please note that only shortlisted candidates will be contacted.

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Field Operations Officer JOB REF: BA/SO/TB/5

Monday, June 21st, 2010

Education| Kenya

Our client, a low cost for profit organization, is launching a large-scale franchise of ultra low-cost for-profit private primary schools across Africa. Their approach addresses the critical problems facing education systems in Africa, the lack of accountability and absence of incentives for improving performance and educational outcomes. Because of how they have designed their model, the are able to cost-effectively deliver high-quality education so that it is affordable even to those living on dollar a day poverty (charging less than $4 per child per month), while enabling local franchise owners to operate their school businesses profitably, and create a financially profitable business at the central franchise level.

They have already launched the first two schools in their franchise in Kenya with tremendous success, and plan to rapidly scale the company to serve more than 1 million families in Africa.

ABOUT THE POSITION.

Our client is seeking a full-time School Operations Officer, who from the business-side will help support and monitor the operations of a group of schools within their network.

The organisation has developed extensive system and tools for its operations that allow someone they hire from the local community to easily and successfully open and manage the operations of a school – we call this our “School in Box” model. Most of the systems and tools that are developed are low-tech and paper-based because of the environment in which they work. It starts with their very detailed Operators Manual and spans across all instructional, financial, operations and human resource management issues and systems.

School Operations Officers work with a group of local headmasters to help ensure that the management and monitoring systems and tools that are part of our “School in a Box” are effectively implemented at individual schools. This position is also critical in providing feedback to the central headquarters as to ways to improve upon these systems.

School Operations Officers will have a particular focus on all of the non-instructional elements of the operations at the school site. These include:
-Marketing & Recruiting New Students
-Student Payment Systems
-Personnel Management
-Rules & Procedures
-Facilities Management
And more

This is a very hands-on job, and so we expect the School Operations Officer to be in the field (in our case, the slums of Nairobi) working with schools about 80% of the time.

ABOUT YOU

You are one of those rare multi-talented people who is a very keen observer, as well as a very analytical problem solver.
You have years of experience simultaneously managing and helping grow multiple
small businesses units in challenging environments. But most importantly have
demonstrated capacity to think outside the box in identifying critical issues and
developing non-traditional approaches to solve them.
Experience in working in very poor communities (slums) is a real plus
You are incredibly data-driven, analytical, and excited about developing an environment and processes in which high-quality data is regularly collected and used to manage and improve our franchise schools.
You are not afraid of getting your hands dirty
You have experience managing projects with many moving pieces, and building and managing teams of people
You function well in a fast-paced informal environment where constant change is the norm and the bar for quality is set high.

Our team has a passionate belief that basic primary education is critical to the development of every child, family, community and nation. We believe that it is possible to address this critical need for poor families through new and innovative approaches leveraging the private sector, and that by providing low-cost but high-quality primary education, we will give millions of children the opportunity to accomplish their dreams. We are looking for someone who wants to join us in this rewarding task.

Requirements/Skills:
Bachelors degree
5+ years experience in operations, management, education or related experience
-Franchise or chain management experience in Kenya is a real plus
-Driven, disciplined, self-motivated, and entrepreneurial
-Excellent verbal and written communication skills
-Must be a team player and open to new approaches and ideas
-Strong project management skills
-Ability to organize, prioritize, and manage multiple tasks

TO APPLY

To apply for this position, please e mail your CV, (in Word format only) detailed application letter and recent photograph of yourself, ensuring you quote the JOB REFERENCE to edujobs@tackafrica.com Please do not send through scanned documents. Please note that only shortlisted applicants will be contacted.

Head of Human Resources & Recruitment JOB REF: BA/HHR/TB/4

Monday, June 21st, 2010

Education|Kenya

Our client is a startup revolutionizing education across Africa with a truly unique business model.  The company has launched a large-scale franchise-like network of ultra low-cost for-profit private primary schools across Africa. Their schools profitably deliver high-quality education for less than $4 per child per month, enabling local school managers to operate their school businesses profitably, while creating a highly successful business at the central level.  They  have launched our first seven schools in Kenya, have five more opening in May and plan to rapidly scale the company to serve more than 1 million students.

About this position

We are looking for a Head of Recruiting and Human Resources.  Because of the scale of their operations, the company will eventually need to hire thousands of new teachers each year, hundreds of new school managers, and dozens of headquarters support personnel to manage this scale.  It is critical to their success to be able to design and manage streamlined recruiting, vetting and hiring processes to find the right people and to do so in a cost-effective manner.   It is the role of the Head of Recruiting and Human Resources to accomplish this.  While the Senior Recruiter and Human Resources Manager will manage a small team, we are looking for someone who is good with the details, and ready to get their hands dirty.

Hiring responsibilities will include:
- Teachers & School Managers from the slum communities where their schools are launched
- HQ school support personnel (School Operations Officers and Professional Development coaches)
- Other HQ hires

More specifically:
 Setup and manage large-scale streamlined hiring processes for teachers and school managers
 Recruit and source candidates from the slums
 Recruit and managing contractors from the local communities to regularly hang up posters about openings, as well as a postering supervisor to ensure that posters are hung
 Schedule mass interview and screening days (interviewing between 30-100 people in one day)
 Refine and continue to develop streamlined process of screening many candidates in a single day
 Find space/rooms to do mass interviews
 Use existing and develop new screening assessments (for example, math and english tests, systems and accounting exams, written applications, public speaking exercises, mock sales pitches, personality tests)
 Streamline the process of administering, scoring, advancing candidates to next round
 Tracking, Recording results and inviting back finalist candidates
 Scheduling final round interviews with relevant department members
 Reference checking
 Making offers
 Implementation of HR software solution to manage database, and hiring process and tracking.
 Including database of CVs and contact info, results of interviews, etc
 Manage the process of hiring personnel for headquarters
 Work with department heads to define new hire requirements, job     description, define screening exercises, and process.
 Lead candidate sourcing (headhunting, advertising online, newspaper, and postering)
 Manage CV screening based on pre-defined criteria
 Manage and conduct initial interviews and screening exercise processes
 Track candidates through the hiring process
 Schedule interviews, follow-ups, reference checks, etc
 Managing onboarding process
 Contract signing, sign up and explanation of medical insurance, NHIF, NSSF, etc
 Manage ongoing Human Resources issues
 Policies, guidelines, salary reviews

About You
- You have minimum of 5 years experience with recruiting and managing hiring processes for a company with high volumes of new hires
- You have experience in managing human resource issues for a company with complex human resource needs
- You are very systems-oriented, and have experience in developing systems and processes to manage a complex hiring process for many positions simultaneously
- You have experience headhunting for key positions
- ”Love to get my hands dirty” is your middle name.  While you will have a small team to help you, you have also demonstrated your willingness to jump into the very nitty-gritty details and get done what is needed to get done.
- You have a strong ability to quickly understand what is required of a position, define the detailed requirements, and know how to source, screen and interview people who will fit that role.
- You function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high

 TO APPLY:

To apply for this position, please e mail your CV, (in Word format only)  detailed application letter and recent photograph of yourself, ensuring you quote the JOB REFERENCE  to edujobs@tackafrica.com    Please do not send through scanned documents.    Please note that only shortlisted applicants will be contacted. 

 

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