Position:
Reports to:
Back of House Manager
Manager/Field Operations Manager
Responsibilities and Duties:
As Back of House Manager your main responsibilities and duties will be:
• To ensure all guests receive an experience which is compliant with our service
offering.
• To ensure all staff are motivated and follow the company ethics.
• Ensure back of house service levels are maintained at a stable high standard.
• Ensure that all guiding activities are of a high standard.
• To maintain strong cooperation and communication with all assistant managers and
heads of department.
• To maintain and improve cost effective operations.
• General safety and protection of all guests, staff, property and equipment.
• To ensure safety procedures are in place for guests both in the property and when
participating in activities, excursions and transfers.
• Ensure that all short and long term preventative maintenance is done on a regular
basis.
• To manage all company assets in such a manner as to limit any potential losses to
the company.
• Keep the Field Operations Manager informed of all relevant information
• To work with the Manager/Assistant Manager, to ensure the smooth running of the
property.
• Train up walking guides to the best of their ability. (this is only applicable to Back of
House Managers who are trained also in guide walking).
The specific responsibilities and duties of the Back of House Manager are defined as follows:
Daily Tasks
§ Organise the team and ensure priorities are performed for Back of House
§ Communicate with guests and ensure their visit is a true experience in accordance
with our service offering.
§ To meet all guests on arrival at the camp and host them
§ Ensure that all short and long term preventative maintenance is done on a regular
basis.
§ Supervise the team to ensure that they perform their duties properly and
professionally and perform checks on a daily basis on any ongoing maintenance that
is being done and on completion of the job.
§ Ensure that guest facilities and back of house facilities are up to standard at all
times.
§ Facilitate all offered activities and requests and ensure that they are done with the
upmost standard as per the service offering.
§ Ensure that all vehicles are maintained to a high standard, preventative
maintenance is key element to this part of the job.
Deal with guest complaints immediately and report them to the Manager.
Undertake any reasonable assignments requested by Field Operations Management.
Maintain staff discipline and motivation.
Ensure all furniture, fixtures, equipment and related equipment is properly
maintained.
Training of walking guides, increasing their knowledge and ensuring that they learn
to walk safely but do great walks. (this is only applicable to a back of house manager
who is a trained walking guide).
To provide cover as necessary when the Manager/Assistant Manager is
absent or on leave
Behaviour
§ You are to act as a leader to all departments and members of staff.
§ You will be responsible for the well-being of all staff in your team.
§ Your appearance and behavior is to be that of a senior manager representing the
Asilia Group in all your work activities.
TO APPLY:
Send your C.V. in plain word format that is not tabulated, with a recent photograph of
yourself embedded in the top right hand corner of the C.V. Please do not attach any
scanned certificates/documents.
Attach an application letter on why you feel your experience, skills and qualifications
would suit this position, ensuring you insert your salary expectation at the bottom of
your letter.
Ensure you quote the job reference in the subject header and your name.
Please send all documentation via the contact form below
Please note that only shortlisted candidates will be contacted.
