Location:  Seychelles

Overall responsibilities

To co-ordinate, evaluate, audit and manage the commercial and financial performance of the business as well as administration systems and internal control procedures of the Seychelles’ operational companies as well as assisting the Country Managing Director in managing the day to day business in the Seychelles.

Reporting relationship

Reports to                                 Managing Director

Alternative                                 Group Chief Financial Officer

Incumbent                                Financial Manager/ Operational Accountant

Reportees                                  Resort administration staff and Logistics accountant

General Description of the Job

• Processing of accounting and commercial transactions for the Seychelles operational companies;
• Preparation of monthly management accounts and the investigation of variances against the budget, and, if necessary, the implementation of corrective actions to address operating inefficiencies;
• Preparation of detailed budget preparation and ongoing forecasting against the budget;
• Constant monitoring, auditing and updating the administration systems, financial systems and internal control systems;
• Management and execution of the following commercial administration  and accounting functions: Credit control, Ledger accounting, Trade payables, Payroll, Purchase administration, Project accounting for developments, cost management reporting and stock controls;
• Preparation of the year end accounts and management of the audit process through to approval of the annual financial statements;
• Management of all aspects of working capital, including credit control;
• Management of the purchasing functions to ensure that operating costs are effectively managed;
• Oversee and co-ordinate all aspects of management information systems.
• Responsibility for controlling and managing the corporate governance responsibilities of the company including timely submission of:

GST returns

Payroll returns

Corporate tax returns

Secretarial returns

• Management of relationships with company’s external advisors including bankers, auditors and  insurance brokers.
• Risk management including insurances.

Primary duties and responsibilities (outputs)

1	Prepare business plans and forecasts	Prepare budgets/ forward year strategic plans for the operational entities and ensure ongoing reporting against budgets takes place. Perform financial modelling to highlight trends, problems and recommend corrective actions.
2	Credit management and control	Setting clear objectives to ensure risk exposure is as low as possible and that the business operates within its funding parameters.
3	Management information systems (M.I.S)	Monitor and control actual financial performance against budgeted standards; and Oversee and co-ordinate all aspects of the M.I.S.
4	Administration	Maintain effective internal control systems to monitor sales and forecasts, costs and controls and working capital and report on variances; Maintain data bases to generate reports and statistical analysis; Ensure that the accounting records are accurate, reliable and up to date highlighting variances; Audit systems on a regular basis to ensure compliance and relevance; Ongoing auditing of all aspects of the administration and accounting functions to ensure that all reconciliations are completed and necessary corrective actions processed promptly.
5	Project management	Establish systems and controls to accurately account for the company projects to facilitate the management of these under tight cost controls to ensure that management of funding is optimised within strict deadlines.
6	Operational management	Provide support to the Managing Director for the effective operational management of the operations.
7	Working capital / cash flow management	Assess systems utilised to manage stocks, debtors and creditors to ensure that minimal cost effective stocks are maintained, debtors remain within agreed terms and that creditor terms are maximised at the lowest interest cost.
8	Capital projects	Evaluate alternatives in order to maximise the return on capital employed.
10	Annual Financial Statements	Preparation of annual financial statements for audit and management of the process through to approval of the accounts by the Board.

Required competencies and attributes

• Must be a self starter with a proven track record of delivery
• Leadership skills with the ability to take people along and the ability to implement decisions
• Excellent communication skills both oral and report writing
• Competent financial accounting
• Cost and management accounting
• Budgetary skills
• Negotiation skills
• Taxation skills (VAT/GST, PAYE and corporate tax)
• The ability to formulate procedures and audit and manage effective systems of internal controls including experience with Pastel accounting package
• Experienced credit control
• Analytical skills
• Computer skills
• Evaluation skills
• Solid administration skills

Education

Minimum of Bachelor of Commerce degree from a recognised accredited institution ideally a qualified CPA.

Experience

At least eight years post qualification experience ideally with at least three years in a management position responsible for operational controls of a profit centre. Past experience within the tourism industry would be an advantageous.

Other Requirements

• Must enjoy and be prepared to live and work in a remote island environment.
• Be prepared to travel as required – both regionally between islands, as well as internationally.
• Must have HR and social skills required for working within a small team.
• Must be able to function efficiently and diplomatically within a multi-cultural environment.
• Must have a valid driver’s license.

Salary

Depending on qualification and experience an annual package on a cost to company basis of US$ 60,000 to US$72,000, plus housing allowance.  Medical insurance is not provided.

This position is open preferably to single candidates.

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.  Please do not attach any scanned certificates/documents.

Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.   Please do not apply should you not meet the minimum qualifications of this position.

Ensure you quote the job reference in the subject header and your name.

Please send all documentation via the contact form below.

Please note that only shortlisted candidates will be contacted.

Job Title Sales Manager

Reports to MD.

OBJECTIVES

Purpose

To control and manage the sales activities of the company properties  so as to help maximise sales in all areas of the operations so that short / long term profitability is being optimised.

Performance Criteria

Adherence to the agreed operating budgets and achievement of budgeted operating profit.

Attainment of agreed operating standards within the Complex.

Morale, motivation and performance of the sales  team

Staff Directly supervised

• Sales Support Staff.
• Secretarial Staff

Geographical Area Supervised

• Nairobi Kenya
• Coast Region
• Arusha / Dar es Salaam

TASKS

• Preparation and presentation of the annual sales plan and strategies together with the MD.

• To develop and manage an aggressive, creative sales team

• To agree the job descriptions and sales plans including specific and measurable objectives .

• Organize and implement all related sales action steps that are related to the total gross revenues of the development.

• Implement and monitor reports that track related bed night sales within  the properties.

• Coordinate with all sales staff the company strategies with their respective markets and Tour Operators (including Tour Operators brochures).

SALES

• Maximize all revenue related to bed night sales.  Emphasis on  booking opportunities by establishing relationships with key  sources within  local and upcountry regions including  the international markets

• Actively manage and utilise internet activity through updating the website.

• Create for the various seasons special  accommodation packages and other related attractions for individual, groups and companies within the local and upcountry markets

Reporting

To submit a monthly report to the MD in an agreed format on progress, successes, problems and budget variances.

Runumeration

KShs. 125,000 gross/month

Notes

Sales candidates who have a proven ability to sell will be considered.  A tourism background is  not essential, but an added advantage.

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.  Please do not attach any scanned certificates/documents.

Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name.

Please send all documentation via the contact form below.

Please note that only shortlisted candidates will be contacted.

Start Date: Immediately

Location: Nairobi, Kenya

Our client, a low cost for profit organization,  is launching a large-scale franchise of ultra low-cost for-profit private primary schools across Africa. Their approach addresses the critical problems facing education systems in Africa, the lack of accountability and absence of incentives for improving performance and educational outcomes. Because of how they have designed their model, the are able to cost-effectively deliver high-quality education so that it is affordable even to those living on dollar a day poverty (charging less than $4 per child per month), while enabling local franchise owners to operate their school businesses profitably, and create a financially profitable business at the central franchise level.

They have already launched the first two schools in their franchise in Kenya with tremendous success, and plan to rapidly scale the company to serve more than 1 million families in Africa.

ABOUT THE POSITION.

Our client is seeking a full-time School Operations Officer, who from the business-side will help support and monitor the operations of a group of schools within their network.

The organisation has developed extensive system and tools for its operations that allow someone they hire from the local community to easily and successfully open and manage the operations of a school – we call this our “School in Box” model. Most of the systems and tools that are developed are low-tech and paper-based because of the environment in which they work. It starts with their very detailed Operators Manual and spans across all instructional, financial, operations and human resource management issues and systems.

School Operations Officers work with a group of local headmasters to help ensure that the management and monitoring systems and tools that are part of our “School in a Box” are effectively implemented at individual schools. This position is also critical in providing feedback to the central headquarters as to ways to improve upon these systems.

School Operations Officers will have a particular focus on all of the non-instructional elements of the operations at the school site. These include:

-Marketing & Recruiting New Students

-Student Payment Systems

-Personnel Management

-Rules & Procedures

-Facilities Management

And more

This is a very hands-on job, and so we expect the School Operations Officer to be in the field (in our case, the slums of Nairobi) working with schools about 80% of the time.

ABOUT YOU

You are one of those rare multi-talented people who is a very keen observer, as well as a very analytical problem solver.

You have years of experience simultaneously managing and helping grow multiple

small businesses units in challenging environments. But most importantly have

demonstrated capacity to think outside the box in identifying critical issues and

developing non-traditional approaches to solve them.

Experience in working in very poor communities (slums) is a real plus

You are incredibly data-driven, analytical, and excited about developing an environment and processes in which high-quality data is regularly collected and used to manage and improve our franchise schools.

You are not afraid of getting your hands dirty

You have experience managing projects with many moving pieces, and building and managing teams of people

You function well in a fast-paced informal environment where constant change is the norm and the bar for quality is set high.

Our team has a passionate belief that basic primary education is critical to the development of every child, family, community and nation. We believe that it is possible to address this critical need for poor families through new and innovative approaches leveraging the private sector, and that by providing low-cost but high-quality primary education, we will give millions of children the opportunity to accomplish their dreams. We are looking for someone who wants to join us in this rewarding task.

Requirements/Skills:

Bachelors degree

5+ years experience in operations, management, education or related experience

-Franchise or chain management experience in Kenya is a real plus

-Driven, disciplined, self-motivated, and entrepreneurial

-Excellent verbal and written communication skills

-Must be a team player and open to new approaches and ideas

-Strong project management skills

-Ability to organize, prioritize, and manage multiple tasks

Renumeration:  KShs. 20-45,000/month

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.  Please do not attach any scanned certificates/documents.

Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name.

Please send all documentation via the contact form below.

Please note that only shortlisted candidates will be contacted.

Location: Nairobi, Kenya

About Bridge International Academies

Our client is a startup for profit company,  revolutionizing education across Africa with a truly unique business model.  The company has launched a large-scale franchise-like network of ultra low-cost for-profit private primary schools across Africa. Their schools profitably deliver high-quality education for less than $4 per child per month, enabling local school managers to operate their school businesses profitably, while creating a highly successful business at the central level.

They have already launched the first 12 schools in their network in the slums of Nairobi with tremendous success, and plan to rapidly scale the company to serve more than 1 million families in Africa.

About this position

We are seeking a full-time Director of Support Services, who, underneath our Head of School Operations, will be responsible for the support of all the schools within our network.  This responsibility includes improving upon the design of our existing processes and tools used by our support personnel to audit and ensure the quality of our schools, as well as the actual day-to-day oversight and management of a rapidly growing team of support personnel.

The company has developed extensive systems and tools for its operations that allow someone they hire from the local community to easily and successfully open and manage the operations of a school – they call this our “School in Box” model.  Most of the systems and tools  developed are low-tech and paper-based because of the environment in which they work. It starts with our very detailed Operators Manual and spans across all instructional, financial, operations and human resource management issues and systems.

They have a team of support personnel, called School Operations Officers who work with a group of our schools to ensure that the management and monitoring systems and tools that are part of our “School in a Box” are effectively implemented at individual schools both by school managers and teachers. This includes every aspect of the school, from finance, recruiting, instructional delivery, facilities management and more.

As their network scales to thousands of schools, hundreds of School Operations Officers and Operation Officer Managers will need to be hired and supervised.  It is the job of the Director of Support Services to ensure that they can continue to cost-effectively support and monitor all of their schools through their team of School Operations Officers and Managers.

About You

• You have 5-10 years experience managing a large-scale field support or supervisor team for a business with many geographically separated units, shops, stores, etc
• You have experience developing detailed systems and processes that can be used by support personnel to audit businesses in the field.
• You have demonstrated capacity to think way outside the box in identifying critical issues and developing non-traditional approaches to solve them.
• You bring with you experience in scaling and managing a team of support personnel
• Experience in working in very poor communities (slums) is a real plus
• You are a very process or system-oriented person.
• You are very hands-on and not afraid of getting your hands dirty
• You have experience managing projects with many moving pieces, and building and managing teams of people
• You function well in a fast-paced informal environment where constant change is the norm and the bar for quality is set high.
• Experience in education or schools NOT required.

§  Franchise or chain management experience in Kenya is a real plus

Our team has a passionate belief that basic primary education is critical to the development of every child, family, community and nation.  We believe that it is possible to address this critical need for poor families through new and innovative approaches leveraging the private sector, and that by providing low-cost but high-quality primary education, we will give millions of children the opportunity to accomplish their dreams.  We are looking for someone who wants to join us in this rewarding task.

To apply for this position, please e mail info@byappointmentafrica.com quoting the Job Reference.  Please attach your C.V. in word format with a detailed application letter in line with the job description and attach a recent photograph of yourself. Please note you will only be contacted if shortlisted for the position.

About the Company

Our client is a startup revolutionizing education across Africa with a truly unique business model.  The company has launched a large-scale franchise-like network of ultra low-cost for-profit private primary schools across Africa. Our schools profitably deliver high-quality education for less than $4 per child per month, enabling local school managers to operate their school businesses profitably, while creating a highly successful business at the central level.

We have already launched the first 12 schools in our network in the slums of Nairobi with tremendous success, and plan to rapidly scale the company to serve more than 1 million families in Africa.

About this position

Bridge International has developed an extensive system and set of tools for its School Managers that allows someone the company hires from the local community to easily and successfully manage the operations of a school – we call this our “School in Box” model.  Most of the systems and tools we developed are low-tech and paper-based because of the environment in which we work. The “box” starts with our very comprehensive School Manager Manual and includes a detailed step-by-step, day-by-day set of processes that span across all financial, operation, instructional and human resource management issues.   Due to the standardization and systemitizing, our operational approach is most similar to that of other large scale chains of service businesses, like McDonalds.

Similar to a McDonalds, the success of our schools depends critically on the training of our School Managers on how to use the tools, systems, and approaches in our “School in a Box” so that they can successfully manage a Bridge International Academy from a business perspective, as well as the training of our support team (School Operations Officers) who individually supervise in the field a group of School Managers.

We are seeking a full-time Manager/Director of Training for School Operations who will both initially lead all of these training, and very critically, be responsible for the redevelopment, enhancements, and improvements to the design of the training programs themselves.  A key component of this role will be the ability for the Senior Training Specialist to design these trainings for scale.  In the coming years, Bridge International Academies will be launching hundreds of new schools each year, requiring the training of hundreds of new School Managers and dozens of School Operations Officers.  Because of this scale, it’s critical that we ensure our trainings can be effective and managed to deliver training with these large numbers of trainees.

This position is about training on the business, management and operational approaches of managing schools.  It is not a position about training on specific educational and pedagogical approaches to teaching.  The content-specific sessions about how teaching and instruction works at our schools will come from this person working closely with our instructional team.  However, it is expected that this person will after extensive exposure to the key elements will be able to personally train School Managers on these areas, but from the perspective of how School Managers exert oversight and auditing of the instructional aspects of the school.

More specifically, the role of the Manager/Director of Training (School Operations) includes:

• Redesigning the existing training program to ensure that all School Managers can successfully implement each and every detailed Bridge International system and process, and manage a school according to Bridge International specific rules and procedures.
• Using manuals and tools from our “School in a Box”, develop all training materials needed during sessions
• Enhance and redesign training schedules
• Enhance and develop new training exercises to insure during training that candidates are successfully grasping material
• Develop evaluation tools and exams that will be used to select whih candidates from training will be offered positions
• Develop Field Exercises for trainees to expose them to and evaluate them on the work that happens in the slums for marketing and recruiting new students as well as actual experience with existing schools
• Organize, manage and personally conduct training of School Managers and School Operations Officers three times each year.  Trainings are approximately 6 weeks long full-time, Monday through Saturday.
• Spend time in the field with existing School Managers and Operations Officers to identify specific issues and areas that need to be enhanced or redesigned in the training to reduce issues in the field post training
• Work closely with multiple departments at the company (instruction, construction, etc) to ensure all relevant content-specific areas are covered well in trainings
• Provide detailed feedback and analysis based on training successes and failures to HR to determine how to better target School Manager candidates
• Visit schools regularly and work closely with School Operations Officers to assess additional training needs
• This is a very hands-on job, both in terms of implementing the training, but also to be sometimes out in the field (in our case, the slums of Nairobi) working with and observing School Managers 10% – 20% of the time.

About You

• You have 5-10 years experience designing and implementing complex training programs focusing on knowledge transfer and specific skill building for a particular role or job in any industry
• Rather than trainings focused on general skills or knowledge-transfer, we are looking for someone who has had to design and implement trainings for candidates for a very specific job or position.
• You have experience in designing and implementing trainings to a wide variety of people in terms of educational background, skill levels, and economic status.  A real plus would be experience in delivering complex trainings to individuals with less formal education and work history.
• Experience managing large-scale multi-site simultaneous trainings is a real plus
• Experience in education is NOT a requirement.
• You have experience in identifying a person’s weaknesses and ability to figure out how to support their growth.
• You are a fantastic communicator and a team player and can strike an instant rapport with people from all different walks of life and background (the trainee school managers for Bridge live in the poor communities that we serve)
• Your inter-personal skills are extraordinary
• You have experience in managing a team of people to help implement and support a training program
• You are not afraid of getting your hands dirty
• You function well in a fast-paced informal environment where constant change is the norm and the bar for quality is set high.
• Bachelors degree

Our team has a passionate belief that basic primary education is critical to the development of every child, family, community and nation.  We believe that it is possible to address this critical need for poor families through new and innovative approaches leveraging the private sector, and that by providing low-cost but high-quality primary education, we will give millions of children the opportunity to accomplish their dreams.  We are looking for someone who wants to join us in this rewarding task.

Other Requirements/Skills:

• Ability to conceptualize, design and develop content in a training-friendly way.
• Computer-friendly
• Excellent verbal and written communication skills
• Must be a team player and open to new approaches and ideas
• Strong mentoring, auditing and reporting skills
• Ability to organize, prioritize, and manage multiple tasks

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.  Please do not attach any scanned certificates/documents.

Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name.

Please send all documentation via the contact form below.

Please note that only shortlisted candidates will be contacted.

Reports to: General Manager (During absence: to Group Operations Manager)

Position Overview

Our client owns and manages a small upmarket exclusive hotel/beach resort which offers stylish personal services with a truly African alternative to western luxury. You are expected to pamper our clients and go the extra mile to maintain this high standard. We offer genuinely friendly and personal service giving guests time to relax in the privacy and space they came for.

You are required to enforce, maintain and contribute to the constant maintenance and improvement of the high standards set for the Lodge.  The three Retreat Villas offer a high-end individual & utmost personalized service. Every Villa has their own butler and there is one separate kitchen catering for all needs and special requests. This department operates independently, but forms part and parcel of the resort.

 

Responsibilities and Duties:

As Lodge Manager your main responsibilities and duties will be:

• To manage all daily, weekly and monthly operations.
• To ensure all guests receive an experience which is compliant with our service offering.
• To ensure all staff are managed in compliance with the group HR policy and the labour law of Zanzibar.
• To ensure all staff are motivated and follow the company ethics.
• Ensure service levels are maintained at a stable high standard.
• To maintain strong cooperation and communication with all assistant managers and heads of department.
• To maintain a positive relationship with the communities & neighbours.
• Attend village meetings, record & file all correspondence, maintain the village notice board and keep tight communication with the community by cooperating with the village liaison officer.
• Oversee the financial procedures and ensure strict controlling in accordance with approved budgets.
• To maintain and improve cost effective operations.
• General safety and protection of all guests, staff, property and equipment.
• To ensure safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers.
• Ensure overall repairs & maintenance of the property.
• Oversee all procurement, stores and stock control.
• Ensure that the overall hygiene of the resort is in place and maintained.
• Ensure month-end stock takes are done and submitted on time according to the financial time line.
• Exercise and implement cost saving measures.
• To manage all company assets in such a manner as to limit any potential losses to the company.
• Keep the General Manager informed of all relevant information (Group Property Management during GM absence).

The specific responsibilities and duties of the Lodge Manager are defined as follows:

Daily Tasks

• Organise the team and ensure priorities are performed.
• Communicate with guests and ensure their visit is a true experience in accordance with our service offering.
• Ensure highest service levels are maintained across all departments.
• Supervise the team to ensure that they perform their duties properly and professionally and perform spot checks.
• Ensure that beaches and guests facilities are up to standard at all times.
• Ensure menus are balanced and the quality of the food is stable and high class.
• Facilitate all offered activities and requests.
• Deal with guest complaints immediately.
• Monitor daily expenditures and maintain authorisation procedures.
• Undertake any reasonable assignments requested by Group Property Management.
• Maintain staff discipline and motivation.
• Ensure all furniture, fixtures, equipment, vehicles, generators and related equipment are being maintained.

Staff Matters

• Ensure prompt attendance is maintained.
• Conduct staff performance appraisals according to group standards.
• Ensure the disciplinary code & procedure as well as the Zanzibar labour laws is adhered to and followed strictly.
• Ensure staff files are maintained and all relevant data is on the personnel files.
• To hold regular meetings with assistant managers, heads of departments and staff in order to keep them informed about internal issues and changes, Asilia policies and any other relevant matters.
• Communicate salary increases, staff appointments and dismissals with the General Manager (During GM absence to Group Property Management).
• To take the required disciplinary steps when the need arises.

Leave

• To manage the leave rosters for the assistant managers and HODs.
• Ensure that the leave taken by managers and the HODs does not allow for more than one manager to be away from Matemwe at any one time.
• To monitor all leave rosters to ensure that staff takes their full annual leave quotas.
• To ensure that your own leave is taken in the course of the year.

Medical

• To ensure that proper medical attention is given to any guests that fall ill while staying at the Lodge.
• Ensure all staff receives proper medical attention when they are ill.
• To monitor all records of medical expenses for staff and to ensure no over expenditure.
• To monitor the issuing of sick sheets.

 

Allowances and Loans

• To authorise all salary advances in compliance with the company policy.
• To monitor all staff payment allowances in accordance with company policies.

 

Recruitment/ Termination

• To manage all facets of recruitment and termination of employees according to both Zanzibar laws and company policies
• To chair disciplinary meetings and to make all relevant decision resulting from such meetings
• To coordinate relevant job advertisements and external interviews
• At termination, to authorise the final payment of the employee who is leaving the company, ensuring that all salary advances, leave reconciliations and staff issues [uniforms etc] are accounted for.

Training

• To advise, research, co-ordinate and manage staff training programmes.
• To coordinate and conduct training for employees as required by operations, as well as on matters relating to the company’s General Employment Terms, Code of Conduct and other relevant policies.

 

Behaviour

• You are to act as a leader to all departments and members of staff.
• You will be responsible for the well-being of all staff.
• You will be expected to behave honestly and be sober at all times.
• You will maintain a high standard of personal hygiene and keep are in good health.
• Your appearance and behaviour is to be that of a senior manager representing the Asilia Group in all your work activities.
• No abusive language or behavior is allowed.
• You are not authorized & not permitted to hand out or distribute any company information whatsoever without the consent of the GM (during his absence: Group Head Office).

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

QUALIFICATIONS

• Minimum age –  30 years old
• 5 years minimum experience in hospitality, including:

o   Minimum 2 years in East Africa

o   Minimum 2 years in property with more than 50 staff (i.e. familiar with organization consisting of various departments and department heads)

o   Minimum 2 years in guest-facing position in up-market segment (room rate above USD 400.-) and minimum 2 years in guest-facing position in a property of less than 25 rooms (i.e. first-hand understanding our guests and their needs and preferences)

• Proven guest-interaction skills
• Proven management/delegation skills
• Proven basic computer / admin skills
• Proven basic maintenance skills

RENUMERATION

• Short term relief option: between USD 2,000 and 3,000, depending on skills and experience, as well as other costs (permits, flights etc) The relief management option commences immediately for two months (up to end of February 2011)
  • USD 3,000 – USD 3,500, depending on skills and experience, as well as other costs (permits, flights etc)
  • Salaries quoted are nett of taxes.

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.  Please do not attach any scanned certificates/documents.

Attach a detailed application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name.  Please do not apply if you do not meet the minimum qualifications and experience required.

 

Please send all documentation via the contact form below.

Please note that only shortlisted candidates will be contacted.

Reports to: Front of House Manager/Lodge Manager

(During absence: to Matemwe General Manager /Group Operations Manager)

Position Overview

Our client owns and manages a small upmarket exclusive hotel/beach resort that offers stylish personal services with a truly African alternative to western luxury. You are expected to pamper our clients and go the extra mile to maintain this high standard. We offer genuinely friendly and personal service giving guests time to relax in the privacy and space they came for.

You are required to enforce, maintain and contribute to the constant maintenance and improvement of the high standards set for the Lodge.

The three Retreat Villas offer a high-end individual & utmost personalized service. Every Villa has their own butler and there is one separate kitchen catering for all needs and special requests. This department operates independently, but forms part and parcel of the resort.

Responsibilities and Duties:

As Assistant Lodge Manager your main responsibilities and duties will be:

1. To assist the management in all their tasks, duties and responsibilities.
2. To manage the day-to-day operations.
3. To assist the management in accordance with operations requirements, as well as related to guest demand.
4. To ensure all guests receive an experience which is compliant with our service offering.
5. To ensure all staff are managed in compliance with the company policy, rules & regulations, as well as the labour law of Zanzibar.
6. To ensure all staff are motivated and follow the company ethics.
7. To maintain strong cooperation and communication with all assistant managers and head of departments.
8. Keep superior Manager informed and updated.
9. Ensure records are maintained.
10. To maintain and improve cost effective operations.
11. General safety and protection of all guests, staff, property and equipment.
12. To ensure safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers.
13. Ensure that the overall hygiene of the front of house of the resort is in place and maintained.
14. Exercise and implement cost saving measures.
15. To manage all company assets in such a manner as to limit any potential losses to the company.
16. To work closely with the executives and other managers to ensure the smooth running of the property including the Back of House and Financial Managers.

The specific responsibilities and duties of the Assistant Lodge Manager are defined as follows:

Daily Tasks

• Communicate with guests and ensure their visit is a true experience in accordance with our service offering.
• To meet all guests on arrival and departure (in cooperation/coordination with the Front of House Manager/Lodge Manager).
• Facilitate all offered activities and requests.
• Guest relations and entertainment during the day and the evening.
• Coordinate the team to achieve high-end guest satisfaction. It is required that you physically assist the individual staff wherever demand arises.
• Organise and structure the team and ensure priorities are performed and thoroughly accomplished.
• Check the duty rosters prepared by the head of departments and ensure the team is well set up for the demand of the day and the week. Organise leave and off days in conjunction with the head of departments and request approval from the Front of House/Lodge Management.
• Oversee bookings to ensure all information is captured, rooms correctly allocated and that special wishes/requirements organized; liaise where necessary with the central Asilia booking office.
• Ensure that all sales (extras) are invoiced to the client.
• Ensure highest service levels are maintained across all departments through ongoing training and positive development of all staff.
• Supervise the team to ensure that they perform their duties properly and professionally.
• Perform spot checks on a daily basis.
• Ensure that guest facilities are up to standard at all times.
• Deal with guest complaints immediately and report these to the Front of House Manager/Lodge Manager.
• Undertake any reasonable assignments requested by the General Manager or Group Operations Management
• Maintain staff discipline and motivation.
• Ensure all furniture, fixtures and equipment is properly maintained.

Staff Matters

• Ensure prompt attendance is maintained.
• Conduct staff performance appraisals according to group standards.
• Ensure the disciplinary code & procedure as well as the Zanzibar labour law is adhered to and followed strictly.
• To hold regular meetings with assistant managers, heads of departments and staff in order to keep them informed about internal issues and changes, Asilia policies and any other relevant matters.
• To take the required disciplinary steps when the need arises in conjunction with the Front of House Manager/Lodge Manager.

Leave

• To assist planning the leave rosters in conjunction with management.
• To ensure that your own leave is taken in the course of the year.

Medical

• To ensure that proper medical attention is given to any guests that fall ill while staying at Matemwe.
• To ensure all staff receive proper medical attention when they are ill.

Training

• Assist to coordinate and conduct training programs as agreed with management.
• Lessons for in-house staff according to company standards.

Behaviour

• You are to act as a leader to all departments and members of staff.
• You will contribute to the well-being of all staff.
• You will be expected to behave honestly and to be sober at all times.
• You will maintain a high standard of personal hygiene and keep in good health.
• Your appearance and behaviour is to be that of a senior manager representing the Group in all your work activities.
• No abusive language or behavior is allowed.
• You are not authorised & not permitted to hand out or distribute any company information whatsoever without the consent of the GM (during his absence: Group Head Office).

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

QUALIFICATIONS

• Minimum age –  30 years old
• 5 years minimum experience in hospitality, including:

o   Minimum 2 years in East Africa

o   Minimum 2 years in property with more than 50 staff (i.e. familiar with organization consisting of various departments and department heads)

o   Minimum 2 years in guest-facing position in up-market segment (room rate above USD 400.-) and minimum 2 years in guest-facing position in a property of less than 25 rooms (i.e. first-hand understanding our guests and their needs and preferences)

• Proven guest-interaction skills
• Proven management/delegation skills
• Proven basic computer / admin skills

RENUMERATION

• USD 2,500 – 3,500, depending on skills and experience, as well as other costs (permits, flights etc)
• All salaries quoted are nett of taxes.

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.  Please do not attach any scanned certificates/documents.

Attach a detailed application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name.  Please do not apply if you do not meet the minimum qualifications and experience required.

Please send all documentation via the contact form below.

Please note that only shortlisted candidates will be contacted.

Reports to: Front of House Manager/Lodge Manager

(During absence: to Matemwe General Manager /Group Operations Manager)

Position Overview

Our client owns and manages a small upmarket exclusive hotel/beach resort that offers stylish personal services with a truly African alternative to western luxury. You are expected to pamper our clients and go the extra mile to maintain this high standard. We offer genuinely friendly and personal service giving guests time to relax in the privacy and space they came for.

You are required to enforce, maintain and contribute to the constant maintenance and improvement of the high standards set for the Lodge.

The three Retreat Villas offer a high-end individual & utmost personalized service. Every Villa has their own butler and there is one separate kitchen catering for all needs and special requests. This department operates independently, but forms part and parcel of the resort.

Responsibilities and Duties:

As Assistant Lodge Manager your main responsibilities and duties will be:

• To assist the management in all their tasks, duties and responsibilities.
• To manage the day-to-day operations.
• To assist the management in accordance with operations requirements, as well as related to guest demand.
• To ensure all guests receive an experience which is compliant with our service offering.
• To ensure all staff are managed in compliance with the company policy, rules & regulations, as well as the labour law of Zanzibar.
• To ensure all staff are motivated and follow the company ethics.
• To maintain strong cooperation and communication with all assistant managers and head of departments.
• Keep superior Manager informed and updated.
• Ensure records are maintained.
• To maintain and improve cost effective operations.
• General safety and protection of all guests, staff, property and equipment.
• To ensure safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers.
• Ensure that the overall hygiene of the front of house of the resort is in place and maintained.
• Exercise and implement cost saving measures.
• To manage all company assets in such a manner as to limit any potential losses to the company.
• To work closely with the executives and other managers to ensure the smooth running of the property including the Back of House and Financial Managers.

The specific responsibilities and duties of the Assistant Lodge Manager are defined as follows:

Daily Tasks

• Communicate with guests and ensure their visit is a true experience in accordance with our service offering.
• To meet all guests on arrival and departure (in cooperation/coordination with the Front of House Manager/Lodge Manager).
• Facilitate all offered activities and requests.
• Guest relations and entertainment during the day and the evening.
• Coordinate the team to achieve high-end guest satisfaction. It is required that you physically assist the individual staff wherever demand arises.
• Organise and structure the team and ensure priorities are performed and thoroughly accomplished.
• Check the duty rosters prepared by the head of departments and ensure the team is well set up for the demand of the day and the week. Organise leave and off days in conjunction with the head of departments and request approval from the Front of House/Lodge Management.
• Oversee bookings to ensure all information is captured, rooms correctly allocated and that special wishes/requirements organized; liaise where necessary with the central Asilia booking office.
• Ensure that all sales (extras) are invoiced to the client.
• Ensure highest service levels are maintained across all departments through ongoing training and positive development of all staff.
• Supervise the team to ensure that they perform their duties properly and professionally.
• Perform spot checks on a daily basis.
• Ensure that guest facilities are up to standard at all times.
• Deal with guest complaints immediately and report these to the Front of House Manager/Lodge Manager.
• Undertake any reasonable assignments requested by the General Manager or Group Operations Management
• Maintain staff discipline and motivation.
• Ensure all furniture, fixtures and equipment is properly maintained.

Staff Matters

• Ensure prompt attendance is maintained.
• Conduct staff performance appraisals according to group standards.
• Ensure the disciplinary code & procedure as well as the Zanzibar labour law is adhered to and followed strictly.
• To hold regular meetings with assistant managers, heads of departments and staff in order to keep them informed about internal issues and changes, Asilia policies and any other relevant matters.
• To take the required disciplinary steps when the need arises in conjunction with the Front of House Manager/Lodge Manager.

Leave

• To assist planning the leave rosters in conjunction with management.
• To ensure that your own leave is taken in the course of the year.

Medical

• To ensure that proper medical attention is given to any guests that fall ill while staying at Matemwe.
• To ensure all staff receive proper medical attention when they are ill.

Training

• Assist to coordinate and conduct training programs as agreed with management.
• Lessons for in-house staff according to company standards.

Behaviour

• You are to act as a leader to all departments and members of staff.
• You will contribute to the well-being of all staff.
• You will be expected to behave honestly and to be sober at all times.
• You will maintain a high standard of personal hygiene and keep in good health.
• Your appearance and behaviour is to be that of a senior manager representing the Group in all your work activities.
• No abusive language or behavior is allowed.
• You are not authorised & not permitted to hand out or distribute any company information whatsoever without the consent of the GM (during his absence: Group Head Office).

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

QUALIFICATIONS

• Minimum age –  30 years old
• 5 years minimum experience in hospitality, including:

o   Minimum 2 years in East Africa

o   Minimum 2 years in property with more than 50 staff (i.e. familiar with organization consisting of various departments and department heads)

o   Minimum 2 years in guest-facing position in up-market segment (room rate above USD 400.-) and minimum 2 years in guest-facing position in a property of less than 25 rooms (i.e. first-hand understanding our guests and their needs and preferences)

• Proven guest-interaction skills
• Proven management/delegation skills
• Proven basic computer / admin skills

RENUMERATION

• USD 2,500 – 3,500, depending on skills and experience, as well as other costs (permits, flights etc)
• All salaries quoted are nett of taxes.

TO APPLY:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.  Please do not attach any scanned certificates/documents.

Attach a detailed application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name.  Please do not apply if you do not meet the minimum qualifications and experience required.

Please send all documentation via the contact form below.

Please note that only shortlisted candidates will be contacted.